claim strategy

Day 1 Questions: What to Ask So You Get a Real Next Step

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Questions To Ask When Filing An Insurance Claim

The Power Dynamic: Most people just answer questions during the first call. You need to flip the script and ask questions to establish control. The “Who”: Always get the specific name, direct phone number, and email address of your Desk Adjuster (not just the call center rep). The “When”: Establish a standard window for contact. … Read more

What I Learned After Years in Claims Ops: Most Claims Don’t Stall Because of Damage

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Most Claims Don’t Stall Because Of Damage

It is Just Math: Industry data indicates roughly 1 in 20 insured homes files a claim annually. Filing a claim is a standard financial interaction, not a rare tragedy. Structure Beats Volume: Sending 100 random photos often slows you down. Adjusters need photos labeled by room and trade to process payments quickly. The “Review-Ready” Standard: … Read more