How to Request Your Claim File: What to Ask For and How to Track It

Request Insurance Claim File

The Information Gap: You cannot negotiate effectively if the adjuster has photos and notes that you have never seen. Level the playing field by getting the full file. Ask for “The Claim File,” Not Just the Estimate: The estimate is just the bill. The claim file includes log notes, photos, and engineering reports. You need … Read more

Escalating Inside the Insurer: When and How to Ask for a Supervisor

How To Ask For Claim Supervisor

Don’t Be a “Karen,” Be an Auditor: Screaming “I want your manager” gets you labeled as difficult. Presenting a list of three missed deadlines gets you labeled as a priority. The “Process Failure” Framing: Supervisors are protected from angry customers. They are not protected from documented process failures. Frame your request around the timeline, not … Read more