A missing adjuster name on day one or two is usually a routing delay, not an intentional freeze on your file. Before following up, verify your First Notice of Loss (FNOL) confirmation receipt and check your spam folders for portal registration links. Use a polite, factual script to ask the general claims line for your … Read more
Data entry errors happen frequently during the initial claim intake call. Do not panic; treat it as an administrative task, not an immediate denial. The three most critical errors to fix immediately are the Date of Loss, the Property Address, and the Policy Number. Never rely on a phone call alone to fix a mistake. … Read more
The Power Dynamic: Most people just answer questions during the first call. You need to flip the script and ask questions to establish control. The “Who”: Always get the specific name, direct phone number, and email address of your Desk Adjuster (not just the call center rep). The “When”: Establish a standard window for contact. … Read more