Evidence is the absolute currency of your insurance claim; without it, you are simply asking for a favor. This section provides a strict protocol to document your loss immediately, specifically before you clean up or discard any debris. You will learn how to capture room-by-room damage photos and video walkthroughs that indisputably lock in the facts of the event. I also break down the difficult task of building a home inventory and proving ownership, even when your receipts are missing or damaged. Crucially, we move beyond just taking pictures to organizing them, teaching you how to label and store files so your adjuster sees exactly what you see. These guides help you build a ‘bulletproof evidence packet‘ that prevents common disputes over scope and value. Follow this system to ensure your file speaks for itself, even when you aren’t in the room.
The Problem: Adjusters often review hundreds of photos a day. If you send a batch of 50 unnamed photos, they will likely miss the subtle details that prove your claim. The Solution: A Photo Index is a simple document (usually a spreadsheet) that acts as a “Table of Contents” for your evidence. Key Columns: It … Read more
The Trap: Dumping 500 photos into a single folder named “Claim” creates chaos for the adjuster and delays your payment. The “3-Bucket” System: Divide everything into three master folders: “01_Evidence_Raw,” “02_Working_Docs,” and “03_Submission_Packets.” Naming Rule: Never rename files in the Raw folder. Only rename the copies in your Working folder to describe the content (e.g., … Read more
The Golden Rule: Never submit a photo that is the only copy you have. Always keep the raw, untouched original file on your own device. Metadata Matters: Original photos contain hidden data (EXIF) that proves exactly when and where the photo was taken. Edits and screenshots often destroy this data. No Screenshots: Sending a screenshot … Read more
Audio matters more than you think: Narrate what you see, state the date, and point out specific damage sources while recording. Do not edit the file: Never trim, filter, or combine clips. The metadata in the original file proves when the video was taken. Slow down the pan: Move the camera half as fast as … Read more
Uploading hundreds of unnamed photos from your phone often destroys the context of your evidence. Without a clear naming system, your photos can become disorganized the moment they enter the estimating software. Rename your image files before uploading them. Use a simple, three-part naming convention: Room, Damage Type, and a two-digit Sequence Number. Estimating software … Read more
Follow the “Clockwise Rule” to create a continuous visual map of the room so reviewers never have to guess where they are looking. Use the “Wide, Medium, Tight” sequence for every point of damage to provide necessary context, scale, and material detail. Track the vertical path of water or smoke from the floor up to … Read more
The “4-Corner” Rule: Stand in each corner of the room to capture the layout first. Adjusters need to see the “Before” context before they zoom in on the damage. Source vs. Result: Photograph the cause (the burst pipe) separately from the effect (the wet floor). These are two different proof points. Don’t Move Debris Yet: … Read more